Terms of Use
TERMS OF USE AGREEMENT
The Exam Pros
PRICE CHANGES
We have the right to cancel any orders after placed if there is a price change. As we deal with dozens of publishers, sometimes the publishers do not notify us of the price change ahead of time. We work hard to stay on top of price changes and keep our prices current on our website.
RETURN POLICY
All sales are final.
We are unable to issue a refund for your purchase. Please confirm the items that you require prior to making your purchase.
All items are non-returnable unless previously authorized and approved by a supervisor. A 20% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor.
Contact us to obtain a Return Authorization Number before sending any items back to us. We cannot accept a return without a Return Authorization Number. A copy of the itemized customer invoice listing the returned items must be enclosed with your return shipment. Shipping charges are non-reimbursable. We are unable to accept a credit card draft as a sales receipt.
All returns must be in salable condition.
We are unable to accept any returns on:
- All sale books
- All directories
- All codes and technical standards
- All society/association documents
- All study guides including EIT/FE/PE review texts and solution guides
- Shrink wrapped items that have been opened
- Software or books with disk packages that have been opened
- Items that have been special ordered
- PDF's
- Online courses
BUYING SECURE PDF'S
Please be aware of the following when deciding on purchasing a PDF format.
1. They can only be printed once.
2. They can not be downloaded to a network computer. It must be downloaded to a personal computer.
3. Once downloaded, it can only be accessed on that computer. It can not be transferred to another computer.
4. The plug-in limits the number of times the document may be printed to one copy.
5.You will have 1 year from the delivery of this email in which to download your documents.
ONCE YOU ORDER A PDF, AN EMAIL WILL BE SENT TO YOUR ACCOUNT EMAIL ADDRESS WITHIN 5 MINUTES. IF YOU DO NOT RECEIVE AN EMAIL WITHIN 5 MINUTES, PLEASE CONTACT US. THE EMAIL WILL CONTAIN THE LINK TO DOWNLOAD THE PDF.
Please be aware that there are no returns on PDF's once purchased.
EXCHANGE POLICY
Exchanges can be made only on old editions if there is a current edition available the week of purchase. Supervisor authorization and a receipt are required for exchange.
QUOTES
Quotes are valid for Thirty (30) days from the time they are given, EXCEPT when otherwise noted. All items are subject to prior sale until a firm order is received.
BACK ORDERS
All back ordered items will be noted on your invoice with approximate ship dates and will incur no additional shipping charges.
CORPORATE ACCOUNTS
Accounts are activated upon full processing of your credit application. Sorry, we cannot open accounts for non-USA companies. If you have a USA affiliate or have an office in the USA, exceptions may be made.
PURCHASE ORDERS
Purchase orders are gladly accepted for existing accounts and shipments are made according to the terms specified upon opening the account. We are unable to accept a purchase order without an existing account.
When paying by purchase order, the account number and PO number MUST be noted in the Order Instructions field during checkout. (If you do not note your existing account number, your order will be closed without processing.) We require a hard-copy PO to be submitted before your order is processed, either via email to Sales@TheExamPros.com . Your order will not be processed until we receive the confirming PO. Please make sure to reference the Order ID on your cover page or in your subject line. Our terms are COD. Shipping is prepaid and added or you may use your own freight account.
Account payments may be made by money order, cashier's check, credit cards, personal or company check.
PAYMENT OPTIONS
For U.S. orders, we accept credit cards, Visa, MasterCard, Discover, American Express, Shop pay, money orders, personal or company checks. All payments made by check or money order will be shipped after the payment has cleared.
A credit card receipt/invoice will be included in each shipment.
We are unable to process credit card numbers sent via email, it is not a secured payment method. If we receive payment card information by email, the email will be deleted immediately without further processing.
If paying by credit card, your card will be charged at the time of purchase.
TAX-EXEMPT SALES
Please note that we can not waive sales tax without that tax exemption number.
OUT OF STOCK RUSH ORDERS
Publishers add an extra fee to all orders shipped via:
- UPS Red (Next day)
- UPS Blue (2nd day)
- UPS Orange (3 day)
- Drop ship (Publisher to customer)
The cost of shipping from the publisher to The Exam Pros will be at the customer's expense and duly noted before you place you order.
DROP SHIPPING
We are able to ship certain orders directly from our publishers and vendors to our customers. There are publishers and vendors that may charge a fee for drop shipped orders which will be at the expense of the customer. We will always choose the least expensive route for shipping unless otherwise requested by our customer.
PRICING
The Exam Pros updates its website on a frequent basis. We will do everything we can to honor our pricing, however if there is a current price change that has not yet been updated on our website we will send a e-mail price change notification prior to processing the order for confirmation.
We reserve the right to make changes without notice, and are not responsible for errors or omissions.
SHIPPING INTERNATIONAL
The Exam Pros is able to ship to most international destinations. The Exam Pros uses all the major carriers to ship. The Exam Pros is NOT responsible for customs related issues at the destination country. The Exam Pros has no control over whether the receiving country will hold the shipment for any reason. It is recommended to use a United States freight forwarder for shipments over $1,000 to any international country.