Great experience thus far preparing for this test Jeff have been great help I really appreciate that guy he’s a true help specialist!!!
Shipping
All sales are final.
We are unable to issue a refund for your purchase. Please confirm the items that you require prior to making your purchase.
All items are non-returnable unless previously authorized and approved by a supervisor. A 20% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor.Â
Contact us to obtain a Return Authorization Number before sending any items back to us. We cannot accept a return without a Return Authorization Number. A copy of the itemized customer invoice listing the returned items must be enclosed with your return shipment. Shipping charges are non-reimbursable. We are unable to accept a credit card draft as a sales receipt.
All returns must be in salable condition.
We are unable to accept any returns on:Â
- All sale books
- All directories
- All codes and technical standards
- All society/association documents
- All study guides including EIT/FE/PE review texts and solution guides
- Shrink wrapped items that have been opened
- Software or books with disk packages that have been opened
- Items that have been special ordered
- PDF's
- Online courses
We reserve the right to modify this Return Policy at our sole discretion, any such revision will be binding and effective immediately following the posting of the revised Return Policy on this website.
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Orders are shipped Monday - Friday. We do not ship on Saturday, Sunday and Major Holidays.
We reserve the right to modify this Shipping Policy at our sole discretion, any such revision will be binding and effective immediately following the posting of the revised Shipping Policy on this website.
Customer Reviews
Overall rating: 4.4 / 5 from 16 reviews.
There was a glitch with the original order where the book binding immediately started delaminating. within 10 days, I had pages falling out. I called and after a review, they made it right and sent out a new book as well as tabs. Jeff was very helpful and reinforced confidence I have in Exam Pros and keep using them moving forward.
Great service. Very helpful people, take you by the hand and walk you through the process.
Even though from day one I made sure I told everyone I spoke with what my address was, my application was shipped to my previous employer instead of my home address. That was just 1 among multiple issues I had not just with the shipping. I'm definitely not pleased with the overall service I received during this process. The only person that was extremely responsive and understood the urgency in this process was Bruce with the insurance department, hats off to him, unfortunately I will not refer you guys to amyone except to have their insurance done by Bruce. He is truly amazing and even tried to help with your other departments when I couldn't get a response from anyone.
Ok
Excellent
Exam pros is the best!
Books arrived in a timely manner however, the tabs i ordered were not in the shipment. One call to customer service and the issue was taken care of swiftly.
Honestly I’m amazed of the customer service and actually the whole experience with them bought a book they send me the book and to my surprise it was the wrong book, I let them know and boom problem solved they send me the right one and everything to send the wrong one back honestly it’s only a few companies that take care of their business as well as their customers, definitely recommend this company
renting the books is wonderful
Had an issue Emilio helped me figure out my shipping issues. The questions are tough which is helping me lean the books better
Thank you!
Shipping was fast with all items on order account for
Great guys really helped
Todd has been very helpful and I appreciate his advice a lot!!!